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Waste Management Testimonials from Our Customers

In the North of England and Southern Scotland

Discover the impact of Cumbria Waste Group is having through the voices of our satisfied customers.  

These testimonials reflect the trust and satisfaction that over 5,000 customers across the region have in our comprehensive waste management services over the past 30 years.

We pride ourselves on developing deep and lasting long term relationships with our customers.

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Testimonials

Cumbria Waste Group take pride in providing customers with a high quality product and service. We value and take on board feedback to ensure that we continue to meet customer demands and expectations.

Lakelovers are a prestigious holiday cottage agent specialising in Lake District getaways for 40 years. With a curated selection of over 460 self-catering cottages, from traditional farmhouses to modern apartments, Lakelovers ensures an exceptional stay. Our dedicated collection service, including a compact wagon for hard-to-reach spots, enhances convenience. Going beyond, we prioritise sustainability by converting waste into fuel, assuring guests of eco-friendly practices.

Read more about our collaboration with Lakelovers and many more, as well as what our customers had to say in our latest customer poll below.

Lakelovers

Lakelovers have found the simplicity and flexibility offered by the Cumbria Waste Group to be an ideal match for our everyday needs. When dealing with properties in such diverse geographical locations throughout the Lake District, we need to feel confident that waste collection is in the hands of specialists who have good customer service in mind. Our experience of using Cumbria Waste Group’s services means we would have no hesitation in recommending them for all waste and recycling services.

Ian Robinson, Owner Relationship Manager

Case Studies

Cumbria Waste Group works with a number of different customers across the county. These customers can range from single holiday lets in the heart of the Lake District, through to large multi-national organisations. Whether these customers require a small wheelie bin service or multiple waste streams collected, we pride ourselves on offering a comprehensive waste management service to suit all of our customer needs.

Here you can read how we have worked with and helped some of our current clients:

Jeld Wen Logo

JELD-WEN UK LTD

Impact Logo

IMPACT HOUSING

Farrans Roadbridge Logo

FARRANS ROADBRIDGE JV

Colas Logo

COLAS

Crooklands Logo

THE CROOKLANDS HOTEL

Biller Logo

BILLERUDKORSNÄS

United Utilities Logo

UNITED UTILITIES

James Cropper Logo

JAMES CROPPER

Dunmail Park

DUNMAIL PARK

Castle Park School Logo

CASTLE PARK SCHOOL

Heart of the Lakes Logo

HEART OF THE LAKES

Lakelovers Logo

LAKELOVERS

customer survey results

 Thank you to our customers that have given us recent feedback on Survey Monkey, we were thrilled to receive such lovely reviews.

WHAT THEY THINK

The team at Cumbria Waste go above and beyond our expectations. They are helpful, offer great customer service and expert technical advice to ensure we are compliant and working efficiently with the service being provided.

It is a pleasure to have such a great company to help us with such an important aspect of our business. They are an ideal service provider for anyone looking for a full waste management package.

WHAT THEY THINK

The team at Cumbria Waste have been efficient, flexible and helpful from the very start. They have always been quick to resolve any problems and nothing is ever too much hassle.

We were given designated account support to streamline communications and make resolving queries much quicker. We would definitely recommend the services of Cumbria Waste to other businesses looking for a full waste management package.

WHAT THEY THINK

We contacted Cumbria Waste Group for their services due to their reputation as a reliable organisation with wide regional coverage.

Cumbria Waste assisted us in our record keeping by sending through information and data every month. This was a great asset to the project as it allowed our Environmental team to keep track of the waste being produced on site. Cumbria Waste also portrayed a high level of transparency as they allowed us to carry out an audit on the waste management facilities at Hespin Wood and Distington Transfer Station where the waste from our sites is effectively managed.

Because of their reliability, good customer relations and their ability to cope with a large-scale project such as the Thirlmere Link Mains, I would highly recommend their services as a waste management company.

WHAT THEY THINK

Because we were carrying out work on a busy road, it was essential we did this as quickly as possible to minimise disruption.

Cumbria Waste Group were very responsive and their Hespin Wood site proved invaluable, not only because it gave us a local disposal point for the material that was dug up, but also for the supply of stone that was required to form the road construction.

Andy Lee, Site Agent

WHAT THEY THINK

“I have very high expectations and Cumbria Waste Group easily exceeded these with their great, reliable recycling-focused service.

“As result of their advice and input, we now recycle more of our waste, which is very important to us.”

Vivek Shah, Assistant Manager, Crooklands Hotel

WHAT THEY THINK

We have been working with Cumbria Waste Group since 2013 and have been very impressed with the service they provide. They are very responsive. Through the rebate they provide, along with their proactive approach, they are helping us to reduce our waste costs.

As a Swedish company environmental responsibility is very important to us and we were one of the first firms in the paper industry to achieve the ISO14000 environmental standard.

It is therefore good to be working with a company like Cumbria Waste Group that shares our passion to be environmentally sustainable.

Stuart Green, Technical Services Manager

WHAT THEY THINK

I have worked with Cumbria Waste Group for over six years. It has been a most productive and beneficial working relationship with much ongoing development of services and the contract has grown year on year.

Unlike other contractors that we have covering general waste, the team at CWG actively report any drop off in waste production and adjust the service frequencies to suit.

I am truly satisfied by their approach to all manner of waste related jobs and services. They display and operate the important values of a small company. This is where all individuals care about the service and reputation, yet they accommodate large volumes of waste and/or high numbers of sites as a large company should.

John Lightfoot, Waste and Recycling Manager

WHAT THEY THINK

We have always received excellent service from Cumbria Waste Group. Over the years we have demanded more from them and they have always delivered exactly what we need.

They are flexible and very responsive and being a business that also operates outside normal office hours, this is exactly what we are need.

We are working towards achieving zero waste to landfill status and Cumbria Waste Group is playing an important role on this, helping to find markets for our different waste materials and identifying innovative ways of dealing with the small amounts of waste that are traditionally hard to recycle.

Paul Knaggs, Raw Materials Coordinator

WHAT THEY THINK

We have always found the Cumbria Waste Group team we deal with on a regular basis to be helpful and solution driven. More importantly when a problem has occurred for whatever reason it is always resolved to our satisfaction.

To that end Cumbria Waste Group is now the primary waste contractor for J Dixon and Son Ltd and deal with all our general waste, recycling and specialist waste removal.

Gordon Osbaldestin, Surveyor

WHAT THEY THINK

Our experience with Cumbria Waste Group has been a very positive one. They have been very responsive from day one. Furthermore, if we have any problems or issues they are dealt with immediately with no fuss. We are delighted to have been able to increase our recycling rates with Cumbria Waste Group’s support and to have been able to receive money back to help the school through the textile bank has been fantastic. This demonstrates the company’s ability to come up with innovative solutions to help its customers.

Janice Murray, School Business Manager

WHAT THEY THINK

The new system has provided a flexible, robust collection system and a quality service. It has also allowed us to manage any minor issues that inevitably arise during a contract of this nature. The offer of reduced collections has also given us flexibility where properties are not as busy in the colder months.

At the outset we established that this was about providing the best service for Heart of the Lakes and in this respect Cumbria Waste Group has met all our expectations.

Julian Cottell, Quality Services Manager

WHAT THEY THINK

Lakelovers have found the simplicity and flexibility offered by the Cumbria Waste Group to be an ideal match for our everyday needs. When dealing with properties in such diverse geographical locations throughout the Lake District, we need to feel confident that waste collection is in the hands of specialists who have good customer service in mind.

Our experience of using Cumbria Waste Group’s services means we would have no hesitation in recommending them for all waste and recycling services.

Ian Robinson, Owner Relationship Manager